Privacy Policy

Introduction

This Privacy Policy describes how VECTOR INDIA PVT LTD and its affiliates (collectively "VECTOR INDIA PVT LTD," "we," "our," "us") collect, use, share, protect, or otherwise process your information/personal data through our website https://www.vectorindia.org/ (hereinafter referred to as “Platform”). Please note that you may browse certain sections of the Platform without registering. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered, you expressly agree to the terms of this Privacy Policy, the Terms of Use, and applicable service/product terms, governed by Indian laws including data protection and privacy laws. If you do not agree, please do not use or access our Platform.

Collection of Information
We collect personal data when you use our Platform, services, or interact with us. Information collected includes but is not limited to:

• Personal data during sign-up/registering: name, date of birth, address, telephone/mobile number, email ID, and identity/address proof.
• Sensitive personal data (with your consent): bank account, credit/debit card information, biometric data (e.g., facial features) for certain features.
• Behavioural data: tracking your behaviour, preferences, and interactions on our Platform.
• Transactional data: information related to your transactions on our Platform and third-party business partner platforms.

Please note that third-party platforms have their privacy policies, and we are not responsible for their practices.

Usage of Information
We use personal data to:

• Provide requested services.
• Assist in order handling and fulfillment.
• Enhance customer experience and resolve disputes.
• Inform about offers, products, services, and updates.
• Customize your experience and detect fraud.
• Conduct marketing research, analysis, and surveys.

You can opt-out of marketing communications. Access to certain services may be affected if you do not provide required permissions.

Sharing of Information
We may share your personal data internally within our group entities and affiliates to provide access to services/products. These entities may market to you unless you opt out. We may disclose data to third parties such as:

• Business partners, third-party service providers, logistics partners, and payment providers.
• Government agencies or law enforcement if required by law or in good faith for legal processes.
• To enforce our Terms of Use or Privacy Policy, or protect the rights, property, or safety of users or the public.

Security Precautions
We adopt reasonable security practices to protect your personal data from unauthorized access, loss, or misuse. However, data transmission over the internet cannot be guaranteed as completely secure. You are responsible for protecting your login credentials.

Data Deletion and Retention
You can delete your account via the Platform’s settings, which will result in the loss of related information. We may retain data for fraud prevention, legitimate purposes, or as required by law. Anonymized data may be retained for analysis.

Your Rights
You may access, rectify, and update your personal data directly through the Platform.

Consent
By using our Platform or providing information, you consent to our collection, use, storage, disclosure, and processing of your data as outlined in this Privacy Policy. You may withdraw consent by contacting our Grievance Officer. Withdrawal of consent will not be retrospective and may impact service provision.

Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in practices or legal requirements. Please review it periodically. Significant changes will be notified as required by law.

Grievance Officer

#502, Nagasuri Plaza (Bank Of India building), Behind Maithrivanam, Ameerpet, Hyderabad - 500038.
Contact us: +91 98666 66699
Time: Monday - Friday (9:00 - 18:00)